We are confident that you will join the ever-growing list of professional flamenco dancers around the world who appreciate the excellence of our products and our commitment to excellent customer service.
Due to the nature of the lengthy process of creating all of our artisan hand-crafted products, we are unable to offer refunds. However, you can rest assured that we are committed to your satisfaction.
At Tacones Y Lunares, we have in place an extremely precise method for determining your size in our shoes, and we take great care to fit our customers correctly; however, we rely on you, the customer, to take accurate measurements in order for this process to work. Therefore, please be sure to trace and measure your feet very carefully as per our instructions, and you will be sure to enjoy an excellent fit. We do not make exchanges in cases where the customer has mismeasured or mistraced his or her feet.
Tacones y Lunares may, at its own discretion, accept products for an exchange in order to correct problems with size. Should Tacones y Lunares agree to accept the exchange, it will be for the corrected size of exactly the same model, when possible.
To inquire about the possibility of an exchange of any product, promptly contact Tacones Y Lunares upon receipt of your shipment, as it will be the customer's responsibility to send products back to Tacones y Lunares within 7 days of their original delivery date.
Any product accepted for exchange will be assessed a 20% restocking fee, and must show no signs of wear or use.
In the rare case that a customer wishes to cancel an order before we have begun to create the items, Tacones y Lunares will issue a refund, minus a 5% processing fee. Once the process of creating any item in the order has begun, cancellations are no longer possible.
Please Note, Tacones y Lunares is not responsible for any customs or duty charges that may be required by customer's own government.